Customer support
How can we help?
Log in to raise a ticket, browse our guides or check our service status. Our team monitors tickets 24/7 and aims to respond within 2 hours.
Check service status Check service status Support options
Support Tickets
The quickest way to reach us. Monitored 24/7. We aim to respond within 2 hours.
Log in to raise a ticket
Knowledge Base
Step-by-step guides in your control panel, covering email, domains, WordPress and more.
Guides and how-to articles
Service Status
Live status of all platform services, planned maintenance and past incidents.
Live status and incidents
Our support commitment
Every ticket is logged, tracked and handled by our team until it is resolved. Existing customers get the fastest response by logging in first, so we can see your services straight away.Every ticket is logged, tracked and handled until it is resolved.
24/7Ticket monitoring
2 hrsTarget first response
1 ticketOne reference from start to finish
FAQ
Support questions
Can't find what you need? Log in to raise a ticket and our team will pick it up.
What is the fastest way to get help?
Log in to your control panel and raise a support ticket. We can see your services immediately, which means a quicker fix. Tickets are monitored 24/7 and we aim to respond within 2 hours.
What should I include in a ticket?
The domain or service affected, what you expected to happen, what actually happened, when it started, and any error messages or screenshots. The more detail, the faster we can resolve it.
I cannot log in to my account. How do I get help?
Select Forgotten your details? on the sign-in page to reset your password. If you still cannot get in, use our contact form with the email address registered to your account. We will verify your identity before making any changes.
How do I know if there is a wider outage?
Check our service status page. It shows live status for every platform service, planned maintenance and incident history.
Can I request a call back?
Yes. Mention it in your ticket, or use our contact form with a preferred date and time, and a member of our team will call you back.
Not a customer yet?
For pre-sales questions or a call back at a time that suits you, use our contact form.For pre-sales questions or a call back, use our contact form.